Technical Support
Get technical support from our experts who have been helping engineers, developers and designers integrate IoT devices for more than 30 years. Support is offered for our entire portfolio.
Check out our developer tools and get access to expert support.
Get help with developing your IoT application from concept ideation to full-scale commercial deployment. Explore our support and tools, including a range of technical resources, consultative support services, partner solution programs and more.
Can’t find what you need? Connect with our technical support services.
Get technical support from our experts who have been helping engineers, developers and designers integrate IoT devices for more than 30 years. Support is offered for our entire portfolio.
Technical design documentation, manuals, application notes and product change notices for our modules and services. Also find firmware images and software downloads.
Test and evaluate our products & services with development and evaluation kits designed to maximize the development experience and expedite your market launch. Select from our wide range of kits.
Develop, test and manage your IoT application software with our advanced app development environment. Run applications in our modules to eliminate external CPUs, memory and storage.
Designed for developers and integrators, our university teaches the skills needed to create, deploy, administer and maintain IoT solutions based on the deviceWISE® platform.
The deviceWISE IoT platform helps you connect your things to your applications through our cloud-based portal. Refer to our documentation to learn more about deviceWISE.
Certifying devices with embedded cellular IoT modules is not a trivial task. You may need to certify two or three variants of your device to cover your target regions and carriers and potentially more for global coverage. This substantially raises the need and relevance of the assistance we can provide to help rationalize the certification effort with most carriers and regions.
We can help you develop carrier relationships and assist with module integration certification and carrier approvals. Certification costs and times can be significantly reduced with assistance from Telit Cinterion and its network of partner labs and service providers.
Eliminate Costly Hardware Design Revisions
Integrating wireless technology adds complexity to a product design. RF performance, power consumption, system architecture, and certification must be taken into consideration during the design process. Avoid costly revisions and delays, by working with Telit Cinterion.
Engage with our design support team to receive a comprehensive analysis of your IoT devices, significantly improving stability and performance of your application, in addition to reducing overall time-to-market and mitigating risk.
Design Support Beyond the Modules
Design Review Service
The design review service can benefit all customers designing-in Telit Cinterion products. During a design review, technical support and R&D engineers work together to provide a comprehensive list of findings on the application, designed to assist the customer circumvent problem situations, implement a simpler, more cost-effective design, or simply validate what is there.
The objective of the design review is to expedite transit into and through the implementation phase. This service ensures optimal stability and performance for the customer application reducing costs and overall time-to-market.
The service includes:
For additional information about this service and for a complete list of services, please contact your regional sales director.
Precertification Testing Services
Precompliance
We perform precertification testing at the application level in our Trieste facility. This service assists customers with the certification process required by their local regulators and network operators. It is designed to provide a complete overview of the application’s radio performance and to speed up the certification process by exposing potential issues, giving customers the opportunity to fix problems before incurring the fees and schedule commitments typically associated with the formal process.
In our RF-anechoic chambers and laboratories, we can perform the following tests:
Radiated spurious:
Conducted spurious:
Antenna performance (OTA):
EMC test:
For additional information about this service and for a complete list of services, please contact your regional sales director.
Product Certification Support
We can partially or completely manage product certifications for our customers worldwide. Using our global experience and local contacts, we can assist customers with CE, FCC, CI, PTCRB, GCF, ANATEL and AT&T certifications.
Certifying devices is not a trivial task. With LTE, it gets substantially more complicated. You may need to certify two or three variants of your device to cover North American carriers and potentially over five for global coverage. This substantially raises the need and relevance of the assistance we can provide to help rationalize the certification effort with most carriers and regions.
We can help you develop carrier relationships and assist with LTE module integration certification and carrier approvals. Certification costs and times can be significantly reduced with assistance from Telit Cinterion and its network of partner labs and service providers.
Validation Test for the Manufacturing Process
We offer a physical validation laboratory to assist customers with the pre-manufacturing process. We perform tests to verify solder joint reliability between BGA modules and the application PCB. Additionally, a complete analysis of results achieved in the reflow process can be conducted to assist customers fine-tuning the manufacturing process specifically for their devices.
X-rays can also be taken in the lab as part of the reflow process results verification. We offer the following tests:
Our team provides assistance with:
Telit Cinterion also offers global support to help you manage your product certification effort anywhere in the world. Regulatory compliance and certification standards vary greatly and are updated regularly. By leveraging our global experience, our team of engineers provide an analysis that will guide you through the process of preparing your product for device approval.
Millions of devices around the world are enabled by Telit Cinterion. Whether you use Telit Cinterion, your own or third party, leverage our expertise to ensure it gets to market on time.