Telit is hiring

Position Summary

The Marketing Operations Specialist will assist and support day-to-day marketing activities. In addition, the role is responsible for tracking and forecasting the marketing budget, including reconciliation of monthly and yearly budgets. This includes management of POs, contracts, invoicing and monthly subscriptions for the marketing team, using internal tools such as SAP, Microsoft 365 and others.

This person will also work with our sales and marketing teams to maintain and optimize leads management processes. The ideal candidate will have experience with different elements of the MarTech stack, including CRM, marketing automation platforms and online advertising tools.

The ideal candidate has a passion for data, metrics and reporting. This person will assist in quarterly reports detailing the ROI for marketing activities and provide suggestions for improvements.

Major Duties and Responsibilities

The specific responsibilities of the position will include, but are not limited to:

Leads Support:

• Ensure accurate scoring and routing of incoming leads from various online sources and assist in the ongoing maintenance of the contact database
• Work closely with the events team to upload and tag leads from webinars and industry events
• Assist in monitoring and maintaining the flow of lead qualification data between systems like HubSpot, Salesforce and chat bot and ABM tools
• Analyze pipeline metrics like lead attribution and other marketing data to help create marketing key performance indicators (KPIs) that improve overall team performance
• Complete semiannual reviews of the contact database and communications and unsubscribe preferences

Budget Tracking:

• Coordinate with internal departments to enter, track and manage marketing purchase orders
• Partner with marketing owners and finance teams to help streamline the purchase order, accrual and actual reconciliation process
• Key liaison with vendors and internal marketing team to ensure purchase orders, invoices and budgeting is completed, tracked and processes are adhered to.
• Track the marketing budget and report on the status on a weekly, monthly, quarterly and annual basis for tighter controls and spend management and make suggestions for continuous improvements
• Align with marketing owners and legal team in the review all agreements and proposals with new and existing vendors

General Support:

• Develop and identify resources and training materials for existing tools to optimize processes and establish marketing and sales operations best practices
• Report on results and provide insights and recommendations to the marketing organization
• Assist in the research of MarTech products and services to identify new opportunities
• Assist with market research and communications related to analyst research reports
• Assist with other marketing projects as requested

Requirements

• Bachelor’s degree in marketing or a related field
• 3-5 years’ experience in a B2B marketing operational role
• Demonstrated proficiency with a marketing automation tool (preferably HubSpot) a CRM (preferably Salesforce), and a CMS (preferably WordPress)
• Experience using SAP for purchase order processing and management
• Experience using work management software (preferably Teamwork) is a plus
• Proficient in Microsoft Office (specifically Excel pivot tables and SharePoint)
• Strong analytical, quantitative, project management and prioritization skills are necessary
• Strong problem solving and issue-resolution skills
• Self-starter and able to manage your own time effectively
• Proactive and effective communicator

Location: Raleigh-Durham, North Carolina

Compensation and Benefits

• Competitive Pay
• Matching 401(k) plan.
• Medical, Dental, Life insurance coverages.
• Short Term Disability and Long-Term Disability insurance.
• Voluntary Cancer, Critical Illness, and Accident insurance.
• Paid vacation – Holidays and PTO

Reports to: Vice President of Marketing Communications, Digital and Content

Contact: open.positions@telit.com

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

*We are an Equal Opportunity Employer. M/F/D/V – EOE.

Position Overview:

The Field Test Engineer primary responsibility executing a series of tests on cellular modules both in the field on cellular operator networks and in the lab utilizing different test equipment to ensure products are tested thoroughly and free of defects. Field Test Engineer responsible to ensure the interoperability of Telit’s cellular modules with different networks, compliance with 3GPP specifications and operator requirements.

Major Duties and Responsibilities:

The Field test Engineer responsible for running field and lab tests, analyzing software and hardware issues for the purpose of compliance with 3GPP standards, operator requirements, predicting failures and product quality issues. Run benchmarking test with reference devices, collect and analyze logs. The candidate must be able to understand technical requirements and able to write test plans based on requirements or design documents.

The specific responsibilities of the position will include, but not be limited to:

Test Support:

• Execute module certifications test with customers, operators and third-party vendors
• Must be able to run mobility test, collect device logs, analyze results and document findings
• Run performance stationary and mobility test such as call processing, data throughput, voice quality, RF performance and more
• Troubleshoot complex cellular device and network logs and identify inconsistencies during test
• Interface with carriers as needed to drive certification issues to completion
• Travel to cellular operators and external test labs as needed to test and troubleshoot software and hardware issue
• Work with development teams during the life cycle of the project to provide the required field and lab support needed to ensure product high quality standards
• Monitor the performance of the project and report findings in a timely manner
• Work in a fast-paced work environment, able to work independently with teams and under pressure
• Detail oriented, organized and capable of managing his/her own time with minimum supervision or directions
• Execute operator specific field tests such as Verizon DFIT, AT&T, T-Mobile and other operators field tests
• Must be able to drive and rent a car

Requirements:

Education:

• Bachelor of Science in Engineering or equivalent education and work experience

Experience:

• 3+ years experience working in cellular industry (ex. phones or m2m/IoT)
• Experience running field test on live operator networks such as AT&T, T-Mobile and Verizon DFIT
• Experience in troubleshooting and analyzing cellular mobile and network logs
• Experience with several cellular test equipment

Technical Skills:

• OMA DM, FOTA, UMTS, WCDMA, HSDPA, HSUPA, LTE, IMS, VoLTE, NB-IoT, CAT-M, 5G
• TCP, UDP, SIP, LAN, WLAN
• Knowledge in 3GPP standards
• Familiar with RF wireless technology
• Familiar with test tools such as QXDM, QCAT, QPST and Wireshark
• Perl, Python or other scripting languages
• Strong technical troubleshooting and analytical skills
• Familiar with U.S. operators field networks and requirements

Managerial Skills:

• Ability to work on multiple projects and cross different organizations

Travel: Required up to 60%, sometime on short notice

Location: Raleigh/Durham, North Carolina area (Telit Headquarters)

Compensation and Benefits:

• Competitive Pay
• Matching 401(k) plan.
• Medical, Dental, Life insurance coverages.
• Short Term Disability and Long-Term Disability insurance.
• Voluntary Cancer, Critical Illness, and Accident insurance.
• Paid vacation – Holidays and PTO

Contact: open.positions@telit.com

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

*We are an Equal Opportunity Employer. M/F/D/V – EOE.

Position Overview:

The Vice President (VP) of Application Engineering (AE) is responsible for the overall customer satisfaction and experience of working with Telit IoT modules with a focus on winning new designs and reducing time to revenue. The VP of AE will lead a team of managers to ensure customer success by setting the team direction, optimizing processes, and establishing goals to continue to improve customer experience.  The focus of the AE team is to support pre-sales activities to win new business, lead technical design-in support, support customer certification activities, support customer manufacturing setup, and provide after-sales/field support.

The VP of AE will be called on to lead critical interactions with new opportunities, key customers, and mobile network operators. In addition to ensure close coordination with internal leaders of Product Management, Sales, Quality, Marketing, Certification and R&D teams.

Major Duties and Responsibilities: 

Ensure a high-performance team of managers, engineers, and program managers to ensure customer success.

Sales Support:

• Provide pre-sales technical support to sales team including product and roadmap presentation to new and existing customer opportunities
• Conduct training sessions for sales team and customers (e.g., new product introduction training)
• Ensure customers and partners are properly supported; validate through customer visits and strong customer relationships

Technical Customer Support (Field Application Engineering):

Responsible for Field Application Engineering (FAE) team that provides technical support though all stages of the customer design process including hardware and software design as well as end product certification. The specific responsibilities of the position include, but are not limited to:

• Provide technical/design support for customers and integrators
• Provide technical support to sales team to promote the company's products to customer engineers during the design win cycle
• Prepare and present technical material in customer meetings
• Provide support to customer engineers during the integration of our products into customers’ products

Customer Success / Satisfaction (Customer Program Management):

Responsible for Customer Program Management (CPM) team that manages key customer projects from start to finish ensuring best customer experience possible.

• Manage customer projects to ensure that product using Telit IoT modules is launched on time
• Lead regular calls with customers to review open technical issues, project schedules, milestones, roadblocks, and launch plans
• Serve as main escalation point for customers (e.g., address any needs from NDA, report scheduling and certification statuses, address/resolve open technical or quality issues)
• Internal champion for customers with direct access to key internal teams (FAE, Sales, Marketing, PM, R&D, Quality, Certification)

Other:

• Focus on setting clear and measurable objectives for the team
• Making forward thinking decisions to give Telit a competitive advantage
• Lead company strategy with special projects like MNO strategy, security requirements, etc.
• Focus on customers’ requirements and technical needs to ensure needs are met
• Work with Quality team to drive closure of any customer related investigations/failure analysis
• Work with Certification team to align timing, features, requirements to customers’ needs
• Interface with internal R&D teams to achieve continuous improvement of product performance and product documentation based on customer feedback
• Lead and convey product roadmap/IoT module feature needs to Product Management teams
• Other duties or tasks may be assigned as needed to meet the overall objectives of Telit

Background and Experience: 

The ideal candidate has worked in the wireless industry with Cellular/IoT/LPWA experience. Experience working for a Wireless Communications Module Supplier is preferred.

Requirements:

• Four-year engineering degree
• 15+ years of wireless and/or embedded component experience
• Experience managing customer success/technical support teams
• People management - ability to effectively lead mid-size teams of 20-40 employees; manage both local and remote personnel
• Presentation skills - ability to dynamically speak to C-level and large audiences
• Strong leadership - ability to set expectations and team direction; ensuring team/individual accountability is critical

 Technical Knowledge:

• Knowledge in 4G LTE and 5G NR 3GPP technologies (including LPWA – Cat M1 and NB-IoT) is required
• Knowledge of Mobile Network Operators and their certification process is required
• Knowledge of WiFi / Bluetooth / GPS / GNSS is a plus

Travel: Travel required up to 25% Domestic and 5% International

Location: USA (preferred: Durham, NC)

Compensation and Benefits:

• Competitive Pay
• Matching 401(k) plan.
• Medical, Dental, Life insurance coverages.
• Short Term Disability and Long-Term Disability insurance.
• Voluntary Cancer, Critical Illness, and Accident insurance.
• Paid vacation – Holidays and PTO

Contact: open.positions@telit.com

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

*We are an Equal Opportunity Employer. M/F/D/V – EOE.

Position Overview:

The Field Application Engineer (FAE) / Technical Support will provide comprehensive pre-sale and post-sale technical support for customer software design, circuit design and system development.  You will work closely with customers’ design teams, as well as their OEM end-customers, to make sure they are technically supported through the entire design process.  You will become a technical expert on Telit’s product portfolio of data-cards.

Major Duties and Responsibilities: 

The FAE will be responsible for providing technical support though all stages of the design process including hardware and software design as well as end product certification.  The specific responsibilities of the position will include, but not be limited to:

Customer Support:

• Provide technical/design support for customers / integrators.
• Provide technical support to the sales staff in order to promote the company's products to customer engineers during the design win cycle.
• Prepare and present technical material in customer meetings.
• Provide support to customer engineers during the integration of our products into customers’ products.

Sales Support:

• Provide pre-sales technical support to sales team.
• Conduct training sessions for customers
• Ensure customers and partners are properly supported.  Validate through customer visits and strong customer relationships.

Other:

• Focus on customers’ requirements and technical needs to ensure needs are met.
• Interface with internal R&D teams to achieve continuous improvement of product documentation based on customer feedback.
• Help to convey product roadmap needs to internal Product Management teams.
• Other duties or tasks may be assigned on an as-needed basis in order to meet the overall objectives of the Company.

Background and Experience: 

The ideal candidate has worked in the wireless industry with Cellular/IoT/DataCard/Router experience.

Requirements:

• Four-year engineering degree and 5-20 years of wireless and/or embedded design support experience.
• Working knowledge and design experience with embedded systems, firmware, development tools, microcontrollers, antenna design and power management.
• Strong written and oral communication skills. Ability to understand customer needs and to probe for answers, determine a solution and explain that solution to the customer.
• Ability to relate to design engineers across various applications.
• Effective presentation skills.
• Time management skills: ability to manage multiple projects and activities at one time.
• Experience working for a Wireless Communications Module Supplier is preferred

Technical Skills:

• Knowledge in 4G and 5G 3GPP technologies
• Familiar with RF wireless technology
• Familiar with test tools such as QXDM, QCAT, QPST and Wireshark
• Experience with Linux Operation System
• Expertise in data connections and data communication protocols such as: TCP/IP, IPv4/IPv6, MBIM, NCM/ECM, PPP, RNDIS, Qualcomm QMI or other commonly used protocols.
• IPv4/IPv6 routing
• Familiar with the OSI model
• Knowledge in 4G and 5G 3GPP technologies
• Familiar with RF wireless technology
• Familiar with test tools such as QXDM, QCAT, QPST and Wireshark
• Experience with Linux Operation System
• Networking concepts such as layer 2 bridging is a plus

Travel: Required up to 20%

Location: Remote

Compensation and Benefits:

• Competitive Pay
• Matching 401(k) plan.
• Medical, Dental, Life insurance coverages.
• Short Term Disability and Long-Term Disability insurance.
• Voluntary Cancer, Critical Illness, and Accident insurance.
• Paid vacation – Holidays and PTO

Contact: open.positions@telit.com

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

*We are an Equal Opportunity Employer. M/F/D/V – EOE.

Position Overview:

The Inside Sales rep will be responsible for full direct sales cycle of Telit’s IoT connectivity and cloud offering in the assigned US Territory.  The Inside Sales will assist existing clients with offering support and expand selling offerings of our Hardware and connectivity solutions. The individual we are seeking must have relevant IoT network services experience and extensive experience in complex and solution selling with high call volume inbounds and outbound.

 Job Responsibilities:

• Serve as account manager of current and new clients.
• Develop strategies to expand account opportunities within existing partners and customers.
• Provide subject matter expert support to direct or indirect sales team by offering Telit’s service solutions.
• Manage customer technical due diligence and risk management process.
• Participate in negotiations sales effort through target customer, decision makers, RFP response development and the coordination of third-party solutions providers.
• Meet and exceed sales targets, achieve maximum sales by developing strong partnerships within target accounts.
• Provide weekly reports, monthly forecast, and other reports as required.
• Leverage CRM system to manage all customer contracts, track and manage pipeline opportunities.
• This position may require afterhours work.

Education and Experience:

• BS/BA from college or university.
• 2 to 4 years of prior experience in inbound/outbound high call volume.
• Minimum of 2 years of Account Management experience.
• Proven track record of consistently meeting and exceeding quotas.
• Technically proficient with long services sales cycles.
• Experience in M2M (Machine-to-Machine) / IoT (Internet of Things) systems or solutions is nice to have.
• Experience with a CRM platforms such as salesForce™.

Critical Skills:

• Strong oral and written communication skills and able to work well with people.
• Strong organization and documentation skills.
• Strong analytical and problem-solving skills, ability to grasp new concepts and apply them.
• Strong initiative; a sense of ownership of projects and roles.
• Critical Thinking skills, able to dissect a reported issue to identify an action plan and execute the action plan.

Organizational Relationships:

• Reports to the VP of Connectivity.

Division:

• Telit IoT Connectivity.

Location: Remote

Compensation and Benefits:

• Competitive Pay
• Matching 401(k) plan.
• Medical, Dental, Life insurance coverages.
• Short Term Disability and Long-Term Disability insurance.
• Voluntary Cancer, Critical Illness, and Accident insurance.
• Paid vacation – Holidays and PTO

Contact: open.positions@telit.com

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

*We are an Equal Opportunity Employer. M/F/D/V – EOE.

Position Overview:

The Regional Sales Director (RSD) is responsible for the execution of our sales strategy in the assigned territory.  The RSD will be responsible for all direct and indirect sales of Telit embedded cellular, short range, and positioning modules in the territory.  The RSD will formulate and implement account strategies with our channel (distribution partners) to maximize sales results in the territory.  General responsibilities include: leading our sales efforts in direct accounts, developing account plans and strategies for key accounts, supporting our channel partners’ sales efforts, prospecting new customers, qualifying leads and managing the territories overall performance.   The individual will establish and maintain key relationships with channel partners, direct and indirect customers, and other industry participants while working with our connectivity group to extend Telit’s services offerings. The individual we are seeking must have relevant M2M or semiconductor “design in” experience and extensive experience in complex sales with a variety of decision makers within the target account.  The position reports to the regional Vice-President of Sales and will work closely with our Sales, Marketing, and Applications Engineering teams.

Major Duties and Responsibilities:

The RSD will be responsible for all sales opportunities in the territory.  The specific responsibilities of the position will include, but not be limited to:

Direct Sales:

• Meet and exceed sales targets; achieve maximum sales by creating end-user demand for Telit’s products through direct and indirect sales activities.
• Develop individual account plans and strategies for existing and new accounts that helps Telit to continue grow market share in the territory.
• Establish business relationships with all levels of management and functions (Engineering, Product Management, Sales) within direct accounts.
• Lead sales effort in later stage sales efforts through targeted customer visits to key decision makers, RFP response development, and the coordination of third-party solution providers.
• Identify and address customer objections during sales process and work with other members of the team to overcome customer objections.
• Monitor and manage your sales pipeline to ensure opportunities are being advanced and closed.
• Ensure account retention by providing a high level of customer and sales support directly or through designated channel partners.
• Work closely with our Application Engineers to coordinate technical support and technical training for our channel partners.
• Identify new sales opportunities for our m2mAir services offering, bringing in relevant personnel to support your sales activity.
• Proactively identify customer service issues. Escalate and actively participate in the problem resolution process within the Company.
• Work to expand our wireless connectivity offering with our current and potential customers

Account & Territory Management:

• Effectively manage existing channel partner network to ensure that sales objectives and targets are consistently met or exceeded in the assigned territory through regular pipeline reviews and quarterly business reviews (QBRs).
• Train channel partners in identifying, targeting, and developing sales strategies to effectively penetrate key accounts.
• Ensure that area channel partners are properly supporting Telit’s end users/customers.  Validate through customer visits and strong customer relationships.
• Communicate on a daily basis with prospects, customers and channel partners to maintain a high degree of ‘mindshare’ within the territory and to provide a high level of sales support.

Other:

• Provide regular reports in a timely manner, including weekly activity report, monthly sales forecasts, visit reports, market maps and other reports as required by VP of Sales.
• Leverage CRM system to manage all customer contact. Track and manage a qualified pipeline of leads, opportunities, and contacts using Company’s CRM tool.
• Advise channel partners on market conditions and Telit’s competitors; gather market intelligence, product requirements and distribute within the Company.
• Other duties or tasks may be assigned on an as-needed basis by the VP of Sales in order to meet the overall objectives of the Sales Department or Company.

Background & Experience:

The ideal candidate has worked in the M2M industry in some capacity, i.e. an MNO or MVNO in a M2M focused role or a semiconductor “design in” type of sales position.  Should be familiar with working with electronic component distributors and manufacturer’s representatives.  Candidate must be a go-getter who refuses to lose.

Minimum requirements include:

• Bachelor's degree (BA/BS) from four-year college or university.
• 10+ years of sales experience in M2M, semiconductor, or other related field.
• Must be able to show a proven track record of consistently exceeding corporate objectives and quotas.

Additional requirements include:

• Technically proficient with a successful background in long sales cycle/design-in semiconductor related product sales.
• A self-starter with a will-to-win.
• Must convey strong customer commitment and have a proven history in excelling in a fast-paced, professional environment.
• Exceptional work ethic. Uses time productively, is focused on right opportunities, maximizes efficiency, and meets challenging work goals.
• Must have excellent oral and written communication skills and be able to communicate effectively with people of diverse backgrounds and experiences.
• Must be able to work effectively without close supervision and function as a member of a team of professionals.
• Discretion, common sense and attention to detail are a must.
• Ability to anticipate, identify, and resolve problems and situations and recommend solutions.
• Track record of meeting and exceeding sales targets on a consistent basis.
• Familiarity with channel programs including design registration, ship and debit, etc.
• Knowledge of companies across several market verticals including but not limited to transportation, utility, security, point of sale, etc.
• Travel domestic and internationally 40% of the time.

Organizational Relationships:

Member of Sales Department.  Reports directly to the regional Vice-President of Sales.  Works closely with Applications Engineering team and other members of Sales Department.  Coordinates activities with Marketing, Finance and Products/Services.

Location: Home office in territory

Compensation and Benefits:

• Competitive Pay
• Matching 401(k) plan.
• Medical, Dental, Life insurance coverages.
• Short Term Disability and Long-Term Disability insurance.
• Voluntary Cancer, Critical Illness, and Accident insurance.
• Paid vacation – Holidays and PTO

Contact: open.positions@telit.com

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

*We are an Equal Opportunity Employer. M/F/D/V – EOE.

Position Overview:

The Network Support Team Lead is responsible for the technical Support and management of engineers, troubleshooting, and daily strategic planning, operation, monitoring, and maintenance of secureWISE systems and networks.

Telit SecureWISE is the industry-leading secure remote services platform provider for the semiconductor industry.  We provide tool makers a simple and secure way to remotely monitor and maintain their install base. It provides manufacturers or tool owners with a secure infrastructure to allow machine builders to access their infrastructure securely with full audit capabilities

Responsibilities:

• Deep knowledge and experience in managing and exceeding Support KPI's and critical Technical Support Metrics.
• Lead efforts to hire, develop, and build a technical team.
• Oversight and participation in Change Management as it relates to Customer Support.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in the support, development, and operations team
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product, and secureWISE effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in off-hours, weekend, and holiday on-call rotations.
• Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Troubleshoot and develops technical solutions related to software and configurations for the system.
• Troubleshoots straightforward networking problems independently by investigating underlying problems.
• Creates procedures and ensures issues are resolved in a timely matter.
• Designs and implements process improvement to meet quality of service standards.
• Analyze, trend, and communicate the service level performance metrics pertaining to system availability, trouble tickets, and service request activities.
• Train and develop technical support engineers on WAN networks and platform administration, tools registration, session configuration, and other secureWISE services.
• Provides expert guidance to technical support engineers, debugging WAN network issues.
• Break down highly technical support problems into easy-to-follow instructions for technical support engineers to perform.
• Identify where technical support engineers are weak and create a comprehensive training plan to advance the engineer to the next level of technical expertise.
• Lead to the company and department's vision, mission, and values.

Qualifications

• Bachelor's Degree Preferred.
• A minimum of 8 years of hands-on technical Support and a minimum of 4 years as a team lead.
• A minimum of four years of networking experience. This includes things like IPSec VPNs, SD-WAN, dedicated ISP management, and debugging network issues.
• A minimum of four years of experience supporting/debugging cloud platforms that use CentOS/RH operating systems and Java.
• Experience leading Enterprise support in a large and complex environment in a web-based service and technology.
• Proven capability of having successfully delivered on support metrics and lead a support team.
• Customer-first Mindset and a "Get it done" attitude are critical success factors for this role.
• Demonstrated ability to provide exceptional internal and external customer care.
• Proven ability to create and implement programs to drive efficient and innovative support team.
• Ability to lead change by effectively building commitment and winning Support for initiatives.
• Solid experience in handling large and complex projects and working directly with senior management level.
• Excellent attention to detail and able to work independently with minimal supervision.
• Excellent communication skills, both oral and written.

Location: Remote

Compensation and Benefits:

• Competitive Pay
• Matching 401(k) plan.
• Medical, Dental, Life insurance coverages.
• Short Term Disability and Long-Term Disability insurance.
• Voluntary Cancer, Critical Illness, and Accident insurance.
• Paid vacation – Holidays and PTO

Contact: open.positions@telit.com

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

*We are an Equal Opportunity Employer. M/F/D/V – EOE.