Telit is hiring

Overview 

The Digital Content Specialist position is responsible for the strategy, creation and management of a variety of types of content needed for our global IoT module, connectivity and platform campaigns. The ideal candidate will have a good understanding of marketing initiatives to drive traffic, engagement, leads and customer retention.

Responsibilities

• Collaborate with the global campaign director, designers, product marketing team members, and freelance writers to manage and deliver all content pieces. 
• Prepare compelling content for email nurturing campaigns, blogs, and white papers. 
• Manage and own the editorial calendar and content creation process. 
• Responsible for internal digital content hubs and all messaging for all social channels including email and newsletters. Understand best practices of mainstream social media channels in order to deliver relevant messaging for each in the corporate brand voice. 
• Assist in managing creative resources including freelance writers and other agency personnel 

• Create and deliver presentation story creation and messaging.  
• Effectively communicate and present to multiple levels and functions within an organization to demonstrate Telit’s unique value proposition. 
• Provide regular reports in a timely manner, including weekly activity report. 
• Other activities assigned by management.

Qualifications 

• Bachelor’s Degree in Marketing or related field preferred. 
• 3 years of creating content for the web preferred. 
• Work well individually as well as with a team. 
• Project management skills and understanding how to manage the priorities of multiple stakeholders in a complex environment and focus on the delivery of results in the form of engagement, leads and sales.  
• Solid experience in handling large and complex projects and working directly with senior management level. 

• Ability to anticipate, identify and resolve customer communication problems.  
• Excellent communication skills - oral and written - as well as the ability to effectively communicate with diverse backgrounds and levels of the organization. 
• Excellent attention to details and ability to work independently with minimal supervision.  
• IoT industry experience is desired, but not required. 

Compensation and Benefits 

• Competitive Pay 
• Matching 401(k) plan.
• Medical, Dental, Life insurance coverages.
• Short Term Disability and Long-Term Disability insurance.
• Voluntary Cancer, Critical Illness, and Accident insurance. 
• Paid vacation – Holidays and PTO

Location
Boca Raton FL / Raleigh NC Area.

Contact: Angi Hoffend

About Telit 

Telit (www.telit.com) is an industry leader with over 20 years of experience providing wireless solutions and IoT end-to-end enablement. We understand the tremendous role wireless technology plays in today’s business and deliver a suite of products and services that integrates all aspects of wireless networks, devices, and applications.

Country: USA – Durham, North Carolina
Contact: Ken Bednasz

POSITION OVERVIEW

Provide comprehensive technical support on Telit’s Cellular IoT module products to customers during pre-sale, design and development, certification, deployment, and post-sale activities. Work closely with customers’ design teams, as well as their OEM end-customers. You will become a technical expert on Telit’s product portfolio of Cellular IoT modules.

BACKGROUND & EXPERIENCE

The ideal candidate has worked in the wireless industry with Cellular/m2m/IoT experience.

Key Technical Skills:

• Cellular 4G LTE technologies
• Data communication protocols such as: TCP/IP, IPv4/IPv6, MBIM, NCM/ECM, PPP, RNDIS or other commonly used protocols.
• USB, RS232, SPI, I2C, and AT command interfaces
• Driver setup and configuration
• Linux operating system
• Embedded systems, firmware, development tools, microcontrollers, antenna design and power management.
• Logging and analysis tools (Qualcomm QXDM, Linux logging tools, Wireshark, etc.)
• Software development/debugging in C/C++

Other Requirements:

• Four-year engineering degree and 1-20 years of cellular and/or embedded design experience.
• Cellular carrier certification experience is highly desired
• Strong written and oral communication skills
• Ability to manage multiple projects and activities at one time
• Available to travel up to 15%

Telit is a manufacturer of cellular modules for IoT (Internet of Things) using LTE, Cat M1, NB, UMTS/HSPA (WCDMA), and GSM technologies.  Products include LE910, ME910, and NE910 (www.telit.com)

COUNTRY: Brazil

CONTACT: Fabiano Guedes 

POSITION OVERVIEW

The Field Application Engineer (FAE) / Technical Support will provide comprehensive pre-sale and post-sale technical support for customer software design, circuit design and system development.  You will work closely with customers’ design teams, as well as their OEM end-customers, to make sure they are technically supported through the entire design process.  You will become a technical expert on Telit’s product portfolio of embedded wireless modules.

MAJOR DUTIES AND RESPONSIBILITIES

The FAE will be responsible for providing technical support though all stages of the design process including hardware and software design as well as end product certification.  The specific responsibilities of the position will include, but not be limited to:

Customer Support:

• Provide technical/design support for customers / integrators.
• Provide technical support to the sales staff in order to promote the company's products to customer engineers during the design win cycle.
• Prepare and present technical material in customer meetings.
• Provide support to customer engineers during the integration of our products into customers’ products.

Sales Support:

• Provide pre-sales technical support to sales team.
• Conduct training sessions for customers
• Ensure customers and partners are properly supported.  Validate through customer visits and strong customer relationships.

Other:

• Focus on customers’ requirements and technical needs to ensure needs are met.
• Interface with internal R&D teams to achieve continuous improvement of product documentation based on customer feedback.
• Help to convey product roadmap needs to internal Product Management teams.
• Other duties or tasks may be assigned on an as-needed basis in order to meet the overall objectives of the Company.

BACKGROUND & EXPERIENCE

The ideal candidate has worked in the wireless industry with Cellular/m2m/IoT experience.

Requirements:

• Four-year engineering degree and 1-20 years of wireless and/or embedded design support experience.
• Working knowledge and design experience with embedded systems, firmware, development tools, microcontrollers, antenna design and power management.
• Strong written and oral communication skills. Ability to understand customer needs and to probe for answers, determine a solution and explain that solution to the customer.
• Ability to relate to design engineers across various applications.
• Effective presentation skills.
• Time management skills: ability to manage multiple projects and activities at one time.
• Experience working for a Wireless Communications Module Supplier is preferred
• Knowledge of 4G LTE technologies (including Cat M1 and NB1)
• Experience with C, Linux programming
• Travel required up to 15%

LOCATION

• São Paulo, São Paulo (Telit office – Av. Paulista, 1776 conj 10C)

Overview:
The Inside Sales Representative (ISR) will be responsible for generating new leads and building a pipeline of opportunities for the Telit IoT Cloud and Connectivity Platform business. Primary responsibilities include: outbound prospecting, pre-qualifying and channeling leads to our direct and indirect sales teams for further qualification and managing of small and medium enterprise (SME) accounts. The position reports to the Internal Sales Team Lead, NA Services and will receive daily oversight from the ISR.

MAJOR DUTIES AND RESPONSIBILITIES
The ISR will be responsible for generating new leads in a specified territory for all Telit Services.  The focus of this position will be on lead generation and qualification. The specific responsibilities of the position will include, but not be limited to:

Lead Generation:

• Place outbound prospecting calls and e-mails from campaign lead sources or through individual research.
• Field inbound phone calls and e-mail based inquiries for more information.
• Pre-qualify all leads and distribute accordingly to direct and indirect sales teams for further qualification.
• Educate prospects on the benefits of Telit IoT Cloud and Connectivity services.
• Effectively manage daily / monthly activities including call volume, pipeline / forecasting and quota goals.
• Follow up with direct and indirect sales teams to ensure lead hand-off is successful.

Account Management:

• Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell.
• Handle inbound, unsolicited prospect calls and convert them into sales.
• Coordinate customer training as necessary.
• Generate quotes based on customer requirements.
• Investigate and troubleshoot customer service issues.

Other:

• Provide regular reports in a timely manner, including weekly activity report, monthly sales forecast, visit reports, market maps and other reports as required by VP of Sales, NA Services.
• Leverage CRM system to manage all customer contact. Track and manage a qualified pipeline of leads, opportunities, and contacts using Company’s CRM tool.
• Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
• Other duties or tasks may be assigned on an as-needed basis to meet the overall objectives of the Sales Department or Company.

BACKGROUND & EXPERIENCE
The ideal candidate has worked in the M2M industry or a wireless network sales position.  Candidate must be a go-getter who refuses to lose.

Minimum requirements include:

• College degree and / or equivalent in sales experience.
• Strong technical and mechanical aptitude; attention to detail.
• Good communication skills and ability to work in a team atmosphere.
• Proficient computer skills including CRM systems.
• Sales training / experience in a needs-based selling approach.

Additional requirements include:

• Must convey strong customer commitment, and have a proven history in excelling in a fast-paced, professional environment.
• Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management.
• Ability to interview and train new hires as needed.
• Exceptional work ethic. Uses time productively, is focused on right opportunities, maximizes efficiency, and meets challenging work goals.
• Must have excellent oral and written communication skills, and be able to communicate effectively with people of diverse backgrounds and experiences.
• Must be able to work effectively without close supervision and function as a member of a team of professionals.
• Proficient end-user IT skills including MS Office and Outlook.
• Ability to lead and motivate an Inside Sales Team.
• Discretion, common sense and attention to detail are a must.
• Ability to anticipate, identify, and resolve problems and situations and recommend solutions.

ORGANIZATIONAL RELATIONSHIPS:
Member of Sales Department.  Reports directly to the Internal Sales Team Lead.  Works closely with direct and indirect sales teams.  Coordinates activities with marketing, sales engineering, on-boarding, Cloud and Connectivity platform technical support.

LOCATION: Boca Raton, Florida

COUNTRY: USA

COMPENSATION & BENEFITS

• Competitive salary and incentive plan
• Matching 401(k) plan
• Medical insurance
• Disability insurance
• Life insurance
• Paid vacation

CONTACT: Sean Rudnick

Country: USA – Mount Prospect, IL
Contact: open.positions@telit.com

POSITION OVERVIEW

The NOC and Support Technician will be responsible for day-to-day monitoring of systems, applications, and the Customer Support center. This position provides Tier I support for all problems with wireless hardware, software and other computer related technology issues and inquiries. This position will review systems to collect information about problems and perform diagnostic procedures to determine the source of errors. This individual must be able to log and track calls using incident management software, maintain historical records and related problem documentation, and perform triage on all incoming requests to ensure that tickets are routed to the appropriate group for resolution. Daily activities will be driven primarily by recurring system health checks, responding to automated system alerts, and handling customer calls and emails.

RESPONSIBILITIES

• Pro-actively act on events reported by various monitoring tools.
• Perform initial troubleshooting and escalate internally and externally as required.
• Generate, review and track trouble tickets.
• Communicate directly with customers by email and telephone.
• Take ownership and resolve customer incidents per set guidelines.
• Develop technical documentation and troubleshooting guides for NOC, IoT and Support center personnel.
• Provide training to new technicians as required.
• Provide ongoing communication to both customer support teams and engineering staff during time of outage or service impact.
• Perform other related duties as assigned.

DESIRED SKILLS AND EXPERIENCE

• 2 years working in a Network Operations Center environment or in a Customer Support/Technical Support position.
• Knowledge of Microsoft Office Applications.
• Possess a positive attitude, strong work ethic, and a desire for a variety of challenges.
• Exceptional interpersonal and customer service skills with the ability to ascertain information and maintain dialogue with multiple teams as to the status of a particular issue.
• Ability to effectively and calmly operate within a complex and changing environment.
• Well organized with the ability to properly manage individual workload.
• Solid problem-solving abilities.
• Self-starter capable of working independently or in groups.

DESIRED QUALIFICATIONS

• Knowledge / experience with wireless devices and applications.
• Knowledge / experience with basic networking concepts.
• Knowledge / experience using Microsoft Dynamics or anther ticket system.
• Post-secondary education in Information Technology/Computer Science or equivalent demonstrated work in the Information Technology field.

COMPENSATION AND BENEFITS

• Competitive Pay
• Matching 401(k) plan
• Medical insurance, Dental, Life insurance, HSA.
• STD and LTD insurance
• Voluntary Cancer, Critical Illness, and Accident insurance.
• Paid vacation – Holidays and PTO

ABOUT TELIT

Telit (www.telit.com) is an industry leader with over 20 years of experience in providing wireless solutions. We understand the tremendous role wireless technology plays in today’s business and deliver a suite of products and services that integrates all aspects of wireless networks, devices, and applications.

JOB TYPE: FULL-TIME

Division: Telit IoT Services North America

Reports to: Regional Sales Manager of Telit IoT Services, East

Contact: Sean Rudnick

POSITION SUMMARY

The Regional Sales Specialist will be responsible for direct sales of Telit’s IoT connectivity and cloud offering in the US East Territory.  The RSS will formulate and implement account strategies to maximize sales results in the territory either directly or through supporting Telit Hardware Regional Sales Directors (RSDs) as a subject matter expert.  General responsibilities include: leading our sales efforts in direct accounts, prospecting strategic accounts, implementing specific account strategies and closing opportunities. The individual we are seeking must have relevant M2M network services experience and extensive experience in complex and solution selling. The position reports to the Regional Sales Manager of Telit IoT Services East.

ESSENTIAL AREAS OF RESPONSIBILITY

The RSS will be responsible for new and existing services sales in Region for the assigned territory.  The specific responsibilities of the position will include, but not be limited to:

New Sales Development & Account Management:

• Provide subject matter expert support to as a sales overlay assisting direct or indirect sales teams in the entire sales process.
• The RSS will drive deals directly for a set of key accounts that do not have necessarily a hardware component to the sale.
• Build relationships within targeted accounts at all levels in order to understand customer requirements and build a compelling value proposition based on Telit’s services offerings.
• Present Telit’s services offering, including demonstrating deep familiarity with company's infrastructure, security and integration capabilities.
• Manage customer technical due diligence and risk management processes.
• Effectively communicate and present to multiple levels and functions within an organization to demonstrate Telit’s unique value proposition.
• Develop innovative ways to address customer objections and leads customer to close.
• Handle negotiations in later stage sales efforts through targeted customer visits to key decision makers, RFP response development, and the coordination of third-party solution providers.
• Meet and exceed sales targets; achieve maximum sales by developing strong and meaningful customer relationships within senior executive team at targeted accounts.

Other:

• Provide regular reports in a timely manner, including weekly activity report, monthly sales forecast, visit reports, market maps and other reports as required.
• Leverage CRM system to manage all customer contacts. Track and manage a qualified pipeline of leads, opportunities, using Company CRM tool.
• Advise sales management on market conditions and Telit’s competitors; gather market intelligence, product requirements and distribute within the Company.

Other duties or tasks may be assigned on an as-needed to meet the overall objectives of the Sales Department or Company.

MINIMUM QUALIFICATIONS

The ideal candidate has worked in the IoT industry, System Integrator and/ or a wireless network sales position. This is a “hunter” position and requires a highly motivated and self-directed individual.  Candidate must be a go-getter who refuses to lose.

Minimum requirements include:

• Bachelor's degree (BA/BS) from four-year college or university.
• 5+ years of sales experience.
• Must be able to show a proven track record of consistently meeting and exceeding corporate objectives and quotas.

Additional requirements include:

• Technically proficient with a successful background in long services sales cycles.
• A self-starter with a will-to-win.
• Must convey strong customer commitment and have a proven history in excelling in a fast-paced, professional environment.
• Exceptional work ethic. Uses time productively, is focused on right opportunities, maximizes efficiency, and meets challenging work goals.
• Must have excellent oral and written communication skills and be able to communicate effectively with people of diverse backgrounds and experiences.
• Must be able to work effectively without close supervision and function as a member of a team of professionals.
• Discretion, common sense and attention to detail are a must.
• Ability to anticipate, identify, and resolve customer problems.  Owns customer issues and maintains customer communication through resolution.
• Travel within territory 40%-60% of the time.

ORGANIZATIONAL RELATIONSHIPS

Member of Sales Department. Reports to the Regional Sales Manager of Telit IoT Services, East.  Works closely with sales engineers and other members of Sales Department. Coordinates activities with Regional Sales Directors and other members of Sales team.

COMPENSATION & BENEFITS

TBD

LOCATION

Home Office / Telit Office: Mt. Prospect, IL or Durham, NC

Telit Wireless Solutions (Foothill Ranch, CA, NC) seeks WiFi Hardware Engineer to design and develop electronic products, research and determine relevant protocol specifications from various standards bodies.

Requirements

• Master’s degree in Computer Engineering, Electrical Engineering, or related technical field
• 2 years in job offered or related position in telecommunications industry

Experience

• Programming in C and C++
• Working with signal processing and wireless protocols
• RF link quality testing

Send resume to Telit Wireless Solutions
A.Hoffend: angi.hoffend@telit.com