Telit is hiring

Position Overview

The Field Test Engineer primary responsibility executing a series of tests on cellular modules both in the field on cellular operator networks and in the lab utilizing different test equipment to ensure products are tested thoroughly and free of defects. Field Test Engineer responsible to ensure the interoperability of Telit’s cellular modules with different networks, compliance with 3GPP specifications and operator requirements.

Responsibilities

The specific responsibilities of the position will include, but not be limited to:

Test Support:

• Execute module certifications test with customers, operators and third-party vendors
• Must be able to run mobility test, collect device logs, analyze results and document findings
• Run performance stationary and mobility test such as call processing, data throughput, voice quality, RF performance and more
• Troubleshoot complex cellular device and network logs and identify inconsistencies during test
• Interface with carriers as needed to drive certification issues to completion
• Travel to cellular operators and external test labs as needed to test and troubleshoot software and hardware issue
• Work with development teams during the life cycle of the project to provide the required field and lab support needed to ensure product high quality standards
• Monitor the performance of the project and report findings in a timely manner
• Work in a fast-paced work environment, able to work independently with teams and under pressure
• Detail oriented, organized and capable of managing his/her own time with minimum supervision or directions
• Execute operator specific field tests such as Verizon DFIT, AT&T, T-Mobile and other operators field tests
• Must be able to drive and rent a car

Requirements

Education:

• Bachelor of Science in Engineering or equivalent education and work experience

Experience:

• 3+ years’ experience working in cellular industry (ex. phones or m2m/IoT)
• Experience running field test on live operator networks such as AT&T, T-Mobile and Verizon DFIT
• Experience in troubleshooting and analyzing cellular mobile and network logs
• Experience with several cellular test equipment

Technical Skills:

• OMA DM, FOTA, UMTS, WCDMA, HSDPA, HSUPA, LTE, IMS, VoLTE, NB-IoT, CAT-M, 5G
• TCP, UDP, SIP, LAN, WLAN
• Knowledge in 3GPP standards
• Familiar with RF wireless technology
• Familiar with test tools such as QXDM, QCAT, QPST and Wireshark
• Perl, Python or other scripting languages
• Strong technical troubleshooting and analytical skills
• Familiar with U.S. operators field networks and requirements

Managerial Skills:

• Ability to work on multiple projects and cross different organizations

Travel:

• Travel required up to 60%, sometime on short notice

Compensation and Benefits:

• Competitive Pay
• Matching 401(k) plan.
• Medical, Dental, Life insurance coverages.
• Short Term Disability and Long-Term Disability insurance.
• Voluntary Cancer, Critical Illness, and Accident insurance.
• Paid vacation – Holidays and PTO

Location(s)

Raleigh/Durham, North Carolina Area (Telit Headquarters)

Contact: Ken.Bednasz@telit.com

Telit is a manufacturer of cellular modules for IoT (Internet of Things) using LTE, Cat M1, NB, UMTS/HSPA (WCDMA), and GSM technologies.  Products include LE910, ME910, and NE910 (www.telit.com)

COUNTRY: Brazil

CONTACT: Mario Calcagnini

POSITION OVERVIEW

The Field Application Engineer (FAE) / Technical Support will provide comprehensive pre-sale and post-sale technical support for customer software design, circuit design and system development.  You will work closely with customers’ design teams, as well as their OEM end-customers, to make sure they are technically supported through the entire design process.  You will become a technical expert on Telit’s product portfolio of embedded wireless modules.

MAJOR DUTIES AND RESPONSIBILITIES

The FAE will be responsible for providing technical support though all stages of the design process including hardware and software design as well as end product certification.  The specific responsibilities of the position will include, but not be limited to:

Customer Support:

• Provide technical/design support for customers / integrators.
• Provide technical support to the sales staff in order to promote the company's products to customer engineers during the design win cycle.
• Prepare and present technical material in customer meetings.
• Provide support to customer engineers during the integration of our products into customers’ products.

Sales Support:

• Provide pre-sales technical support to sales team.
• Conduct training sessions for customers
• Ensure customers and partners are properly supported.  Validate through customer visits and strong customer relationships.

Other:

• Focus on customers’ requirements and technical needs to ensure needs are met.
• Interface with internal R&D teams to achieve continuous improvement of product documentation based on customer feedback.
• Help to convey product roadmap needs to internal Product Management teams.
• Other duties or tasks may be assigned on an as-needed basis in order to meet the overall objectives of the Company.

BACKGROUND & EXPERIENCE

The ideal candidate has worked in the wireless industry with Cellular/m2m/IoT experience.

Requirements:

• Four-year engineering degree and 1-20 years of wireless and/or embedded design support experience.
• Working knowledge and design experience with embedded systems, firmware, development tools, microcontrollers, antenna design and power management.
• Strong written and oral communication skills. Ability to understand customer needs and to probe for answers, determine a solution and explain that solution to the customer.
• Ability to relate to design engineers across various applications.
• Effective presentation skills.
• Time management skills: ability to manage multiple projects and activities at one time.
• Experience working for a Wireless Communications Module Supplier is preferred
• Knowledge of 4G LTE technologies (including Cat M1 and NB1)
• Experience with C, Linux programming
• Travel required up to 15%

LOCATION

• São Paulo, São Paulo (Telit office – Av. Paulista, 1776 conj 10C)

Position Overview

The Field Test Engineer primary responsibility executing a series of tests on cellular modules both in the field on cellular operator networks and in the lab utilizing different test equipment to ensure products are tested thoroughly and free of defects. Field Test Engineer responsible to ensure the interoperability of Telit’s cellular modules with different networks, compliance with 3GPP specifications and operator requirements.

Responsibilities

The specific responsibilities of the position will include, but not be limited to:

Test Support:

• Execute module certifications test with customers, operators and third-party vendors
• Must be able to run mobility test, collect device logs, analyze results and document findings
• Run performance stationary and mobility test such as call processing, data throughput, voice quality, RF performance and more
• Troubleshoot complex cellular device and network logs and identify inconsistencies during test
• Interface with carriers as needed to drive certification issues to completion
• Travel to cellular operators and external test labs as needed to test and troubleshoot software and hardware issue
• Work with development teams during the life cycle of the project to provide the required field and lab support needed to ensure product high quality standards
• Monitor the performance of the project and report findings in a timely manner
• Work in a fast-paced work environment, able to work independently with teams and under pressure
• Detail oriented, organized and capable of managing his/her own time with minimum supervision or directions
• Execute operator specific field tests such as Verizon DFIT, AT&T, T-Mobile and other operators field tests
• Must be able to drive and rent a car

Requirements

Education:

• Bachelor of Science in Engineering or equivalent education and work experience

Experience:

• 3+ years’ experience working in cellular industry (ex. phones or m2m/IoT)
• Experience running field test on live operator networks such as AT&T, T-Mobile and Verizon DFIT
• Experience in troubleshooting and analyzing cellular mobile and network logs
• Experience with several cellular test equipment

Technical Skills:

• OMA DM, FOTA, UMTS, WCDMA, HSDPA, HSUPA, LTE, IMS, VoLTE, NB-IoT, CAT-M, 5G
• TCP, UDP, SIP, LAN, WLAN
• Knowledge in 3GPP standards
• Familiar with RF wireless technology
• Familiar with test tools such as QXDM, QCAT, QPST and Wireshark
• Perl, Python or other scripting languages
• Strong technical troubleshooting and analytical skills
• Familiar with U.S. operators field networks and requirements

Managerial Skills:

• Ability to work on multiple projects and cross different organizations

Travel:

• Travel required up to 60%, sometime on short notice

Compensation and Benefits:

• Competitive Pay
• Matching 401(k) plan.
• Medical, Dental, Life insurance coverages.
• Short Term Disability and Long-Term Disability insurance.
• Voluntary Cancer, Critical Illness, and Accident insurance.
• Paid vacation – Holidays and PTO

Location

Raleigh/Durham, North Carolina Area (Telit Headquarters)

Contact: open.positions@telit.com

Position Overview

Telit, a global IoT company, is looking for a graphic design and web design specialist. This position is responsible for the overall brand style including booth design, collateral materials, website design and formatting, and digital ad creation.

Responsibilities

• Responsible for all design projects in-house including website design, brochures, datasheets, booth graphics, in-house portal tools, etc.
• Digital ad creation, including Account Based Marketing ads, social media ads, and display ads that compliment global marketing campaigns
• Maintain and enforce best practices for file management on SharePoint and HubSpot including consistent naming conventions and versioning control
• Proficiency in website concepting and formatting using the WordPress platform
• Landing page and email template design in HubSpot

Requirements

• Ability to communicate design ideas clearly with various other departments
• Proficient in ability to translate ideas into visual concepts
• Able to handle multiple projects in a fast-paced environment

Education

Bachelor of Arts in Graphic Design or equivalent education and work experience

Experience

5+ years of experience working with branding, ad creation and web design

Skills

• Proficiency in the Adobe Creative Cloud: InDesign, Photoshop, Illustrator
• Demonstrated ability to work on multiple projects simultaneously, set priorities, meet deadlines and stay within the project scope
• Ability to work and communicate with a variety of departments across the company
• HubSpot experience a plus
• Adobe Animate and Premiere a plus (for animating ads and video editing)

Compensation and Benefits:

• Competitive Pay
• Matching 401(k) plan.
• Medical, Dental, Life insurance coverages.
• Short Term Disability and Long-Term Disability insurance.
• Voluntary Cancer, Critical Illness, and Accident insurance.
• Paid vacation – Holidays and PTO

Location(s)

Boca Raton, FL or Raleigh/Durham, North Carolina Area (Telit Headquarters)

Contact: open.positions@telit.com

Country: USA – Mount Prospect, IL
Contact: open.positions@telit.com

POSITION OVERVIEW

The NOC and Support Technician will be responsible for day-to-day monitoring of systems, applications, and the Customer Support center. This position provides Tier I support for all problems with wireless hardware, software and other computer related technology issues and inquiries. This position will review systems to collect information about problems and perform diagnostic procedures to determine the source of errors. This individual must be able to log and track calls using incident management software, maintain historical records and related problem documentation, and perform triage on all incoming requests to ensure that tickets are routed to the appropriate group for resolution. Daily activities will be driven primarily by recurring system health checks, responding to automated system alerts, and handling customer calls and emails.

RESPONSIBILITIES

• Pro-actively act on events reported by various monitoring tools.
• Perform initial troubleshooting and escalate internally and externally as required.
• Generate, review and track trouble tickets.
• Communicate directly with customers by email and telephone.
• Take ownership and resolve customer incidents per set guidelines.
• Develop technical documentation and troubleshooting guides for NOC, IoT and Support center personnel.
• Provide training to new technicians as required.
• Provide ongoing communication to both customer support teams and engineering staff during time of outage or service impact.
• Perform other related duties as assigned.

DESIRED SKILLS AND EXPERIENCE

• 2 years working in a Network Operations Center environment or in a Customer Support/Technical Support position.
• Knowledge of Microsoft Office Applications.
• Possess a positive attitude, strong work ethic, and a desire for a variety of challenges.
• Exceptional interpersonal and customer service skills with the ability to ascertain information and maintain dialogue with multiple teams as to the status of a particular issue.
• Ability to effectively and calmly operate within a complex and changing environment.
• Well organized with the ability to properly manage individual workload.
• Solid problem-solving abilities.
• Self-starter capable of working independently or in groups.

DESIRED QUALIFICATIONS

• Knowledge / experience with wireless devices and applications.
• Knowledge / experience with basic networking concepts.
• Knowledge / experience using Microsoft Dynamics or anther ticket system.
• Post-secondary education in Information Technology/Computer Science or equivalent demonstrated work in the Information Technology field.

COMPENSATION AND BENEFITS

• Competitive Pay
• Matching 401(k) plan
• Medical insurance, Dental, Life insurance, HSA.
• STD and LTD insurance
• Voluntary Cancer, Critical Illness, and Accident insurance.
• Paid vacation – Holidays and PTO

ABOUT TELIT

Telit (www.telit.com) is an industry leader with over 20 years of experience in providing wireless solutions. We understand the tremendous role wireless technology plays in today’s business and deliver a suite of products and services that integrates all aspects of wireless networks, devices, and applications.

JOB TYPE: FULL-TIME

Division: Telit IoT Services North America

Reports to: SVP of Global Sales, IoT Services

Contact: Scott Ellis

POSITION SUMMARY

The Regional Sales Manager will be responsible for direct sales of Telit’s IoT connectivity and cloud offering in the US Western Territory, as well as managing multiple Regional Sales Specialists (RSSs) within the territory. The RSM will formulate and implement account strategies to maximize sales results in the territory either directly or through supporting Telit Hardware Regional Sales Directors (RSDs) as a subject matter expert. General responsibilities include: managing RSSs leading our sales efforts in direct accounts, prospecting strategic accounts, implementing specific account strategies and closing opportunities. The individual we are seeking must have relevant M2M network services experience and extensive experience in complex and solution selling.

ESSENTIAL AREAS OF RESPONSIBILITY

The RSM will be responsible for new and existing services sales in Region for the assigned territory. The specific responsibilities of the position will include, but not be limited to:

New Sales Development & Account Management:

• Provide oversight and guidance to Regional Sales Specialists (RSSs)
• Provide subject matter expert support to as a sales overlay assisting direct or indirect sales teams in the entire sales process.
• The RSM will drive deals directly for a set of key accounts that do not have necessarily a hardware component to the sale.
• Build relationships within targeted accounts at all levels in order to understand customer requirements and build a compelling value proposition based on Telit’s services offerings.
• Present Telit’s services offering, including demonstrating deep familiarity with company's infrastructure, security and integration capabilities.
• Manage customer technical due diligence and risk management processes.
• Effectively communicate and present to multiple levels and functions within an organization to demonstrate Telit’s unique value proposition.
• Develop innovative ways to address customer objections and leads customer to close.
• Handle negotiations in later stage sales efforts through targeted customer visits to key decision makers, RFP response development, and the coordination of third-party solution providers.
• Meet and exceed sales targets; achieve maximum sales by developing strong and meaningful customer relationships within senior executive team at targeted accounts.

Other:

• Provide regular reports in a timely manner, including weekly activity report, monthly sales forecast, visit reports, market maps and other reports as required.
• Leverage CRM system to manage all customer contacts. Track and manage a qualified pipeline of leads, opportunities, using Company CRM tool.
• Advise sales management on market conditions and Telit’s competitors; gather market intelligence, product requirements and distribute within the Company.

Other duties or tasks may be assigned on an as-needed to meet the overall objectives of the Sales Department or Company.

MINIMUM QUALIFICATIONS

The ideal candidate has worked in the IoT industry, System Integrator and/ or a wireless network sales position. This is a “hunter” position and requires a highly motivated and self-directed individual.  Candidate must be a go-getter who refuses to lose.

Minimum requirements include:

• 5+ years sales management experience
• Bachelor's degree (BA/BS) from four-year college or university.
• Must be able to show a proven track record of consistently meeting and exceeding corporate objectives and quotas.

Additional requirements include:

• Technically proficient with a successful background in long services sales cycles.
• A self-starter with a will-to-win.
• Must convey strong customer commitment and have a proven history in excelling in a fast-paced, professional environment.
• Exceptional work ethic. Uses time productively, is focused on right opportunities, maximizes efficiency, and meets challenging work goals.
• Must have excellent oral and written communication skills and be able to communicate effectively with people of diverse backgrounds and experiences.
• Must be able to work effectively without close supervision and function as a member of a team of professionals.
• Discretion, common sense and attention to detail are a must.
• Ability to anticipate, identify, and resolve customer problems.  Owns customer issues and maintains customer communication through resolution.
• Travel within territory 40%-60% of the time.

ORGANIZATIONAL RELATIONSHIPS

Member of Sales Department. Reports to the SVP of Global Sales, IoT Services.  Works closely with sales engineers and other members of Sales Department. Coordinates activities with Regional Sales Directors and other members of Sales team.

COMPENSATION & BENEFITS

TBD

LOCATION

Home Office / Western Region

Division: Telit IoT Services North America

Reports to: Regional Sales Manager of Telit IoT Services

Contact: Scott Ellis

POSITION SUMMARY

The Regional Sales Specialist will be responsible for direct sales of Telit’s IoT connectivity and cloud offering in the US East Territory.  The RSS will formulate and implement account strategies to maximize sales results in the territory either directly or through supporting Telit Hardware Regional Sales Directors (RSDs) as a subject matter expert.  General responsibilities include: leading our sales efforts in direct accounts, prospecting strategic accounts, implementing specific account strategies and closing opportunities. The individual we are seeking must have relevant M2M network services experience and extensive experience in complex and solution selling. The position reports to the Regional Sales Manager of Telit IoT Services East.

ESSENTIAL AREAS OF RESPONSIBILITY

The RSS will be responsible for new and existing services sales in Region for the assigned territory.  The specific responsibilities of the position will include, but not be limited to:

New Sales Development & Account Management:

• Provide subject matter expert support to as a sales overlay assisting direct or indirect sales teams in the entire sales process.
• The RSS will drive deals directly for a set of key accounts that do not have necessarily a hardware component to the sale.
• Build relationships within targeted accounts at all levels in order to understand customer requirements and build a compelling value proposition based on Telit’s services offerings.
• Present Telit’s services offering, including demonstrating deep familiarity with company's infrastructure, security and integration capabilities.
• Manage customer technical due diligence and risk management processes.
• Effectively communicate and present to multiple levels and functions within an organization to demonstrate Telit’s unique value proposition.
• Develop innovative ways to address customer objections and leads customer to close.
• Handle negotiations in later stage sales efforts through targeted customer visits to key decision makers, RFP response development, and the coordination of third-party solution providers.
• Meet and exceed sales targets; achieve maximum sales by developing strong and meaningful customer relationships within senior executive team at targeted accounts.

Other:

• Provide regular reports in a timely manner, including weekly activity report, monthly sales forecast, visit reports, market maps and other reports as required.
• Leverage CRM system to manage all customer contacts. Track and manage a qualified pipeline of leads, opportunities, using Company CRM tool.
• Advise sales management on market conditions and Telit’s competitors; gather market intelligence, product requirements and distribute within the Company.

Other duties or tasks may be assigned on an as-needed to meet the overall objectives of the Sales Department or Company.

MINIMUM QUALIFICATIONS

The ideal candidate has worked in the IoT industry, System Integrator and/ or a wireless network sales position. This is a “hunter” position and requires a highly motivated and self-directed individual.  Candidate must be a go-getter who refuses to lose.

Minimum requirements include:

• Bachelor's degree (BA/BS) from four-year college or university.
• 5+ years of sales experience.
• Must be able to show a proven track record of consistently meeting and exceeding corporate objectives and quotas.

Additional requirements include:

• Technically proficient with a successful background in long services sales cycles.
• A self-starter with a will-to-win.
• Must convey strong customer commitment and have a proven history in excelling in a fast-paced, professional environment.
• Exceptional work ethic. Uses time productively, is focused on right opportunities, maximizes efficiency, and meets challenging work goals.
• Must have excellent oral and written communication skills and be able to communicate effectively with people of diverse backgrounds and experiences.
• Must be able to work effectively without close supervision and function as a member of a team of professionals.
• Discretion, common sense and attention to detail are a must.
• Ability to anticipate, identify, and resolve customer problems.  Owns customer issues and maintains customer communication through resolution.
• Travel within territory 40%-60% of the time.

ORGANIZATIONAL RELATIONSHIPS

Member of Sales Department. Reports to the Regional Sales Manager of Telit IoT Services, East.  Works closely with sales engineers and other members of Sales Department.  Coordinates activities with Regional Sales Directors and other members of Sales team.

COMPENSATION & BENEFITS

TBD

LOCATION

Home Office/ Southeast Region/Central Region