Contact Technical Support

Get help with your IoT application from concept to full-scale commercial deployment with Telit support. We offer a comprehensive range of technical support services and more.

Support Information

Telit NExT Support

 

IoT connectivity provides our service level agreement (SLA) customers dedicated 24/7/365 technical support which includes first- and second-line support by Telit IoT experts. Our dedicated group of experts can assist you with technical support throughout the various stages of your IoT connectivity deployment process.

Connectivity Technical Support for North America

Phone +1 847-478-4333 (U.S. only)
Phone +1 847-478-4578 (International)

Connectivity Technical Support for Other Regions

Phone +39 040-41-92-555

Real-Time Access

ePortal IoT connectivity customers have complete access to a wide array of real-time network and provisioning information designed to streamline management of IoT applications, both deployed and under deployment.

Manage and troubleshoot your SIM and modules:
ePortal Login

On-Site Technical Support

A unique service from IoT connectivity is our on-site technical support. Telit’s field application engineers (FAEs) with years of in-depth knowledge in all of IoT’s underlying technologies are available to spend time on-site with your technical and application deployment teams to expedite and ensure your application deployment with IoT connectivity goes entirely according to your plans.

Telit deviceWISE® Support

Telit offers support services so that customers can gain the maximum benefits of our products and service. It provides a range of support options, designed to offer each customer an appropriate level of support. Customers can select from our basic, standard or operational service plans, each providing different levels of support depending on your customer service demands.

We understand that our solutions are an integral part of your daily operations, support and services offerings. To ensure your success, our knowledgeable support engineers are prepared to assist you, whether it is a quick question or step-by-step assistance. Our Technical Support Help Desk personnel are dedicated to providing our customers access to the information, tools and expertise you need and expect from your solution providers.

deviceWISE Technical Support for North America

Phone +1 866-425-6172 (U.S. only)

deviceWISE Technical Support for Other Regions

Phone +1 847-478-4578 (International)

Customers are encouraged to enter support requests and track issues using the ePortal. Licensed customers also may receive support via telephone, email or fax 24 hours a day, seven days a week.

Request or Renew a deviceWISE Tech Support License

Telit secureWISE® Support

We understand that our solutions are an integral part of your daily operations, support and services offerings. To ensure your success, our knowledgeable support engineers are prepared to assist you, whether it is a quick question or step-by-step assistance. Our technical support help desk personnel are dedicated to providing our customers access to the information, tools and expertise you need and expect from your solution providers.

Licensed customers may receive support via telephone.

secureWISE Technical Support for North America

Phone +1 866-425-6172 (U.S. only)

secureWISE Technical Support for Other Regions

Phone +1 847-478-4578 (International)

Issue an online ticket by going to our customer zone: Open Support Ticket

Telit utilizes the secureWISE connect solution to provide support of operations and support systems, assuring continued availability and up-time through constant monitoring. All updates are also served through our support system eliminating the need for on-site personnel or hard copy software distribution. Customers with current support contracts are entitled to receive updates and other logical enhancements to the licensed products.

For Telit IoT Modules Support, please complete the below form and select IoT Modules in the I Need Help With pull down.

For Telit secureWISE Support, please open a support ticket in the above Telit secureWISE Support section.

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