Rome, 19 October 2010 – Telit Wireless Solutions, a global leading company for Machine-to-Machine (M2M) communication and a subsidiary of Telit Communications PLC, is expanding its comprehensive service and communication concept and launching the world’s first open communication platform for M2M topics, the Telit Online Technical Support Forum. The forum was developed for Telit customers but also guarantees, as the first forum of this kind, access for the entire M2M community. System integrators, developers and partner companies can exchange opinions and ideas amongst themselves and receive valuable assistance, at any time, in their daily work from the Telit Technical Support Team around the world. At the same time, the open forum offers an invaluable technical knowledge database on everything concerning M2M.
Telit developed the Online Technical Support Forum to bring its international customers together on one platform. The registration process is straightforward: Telit customers register for the forum on the company website using a contact form and receive their log-in data with full access rights within 48 hours. The customer can then take part in discussions, access major topic categories and FAQs to get answers to technological questions and send messages directly to the Technical Support Team.
Full access rights, including reading and writing, are exclusively granted to Telit customers, but also visitors can view the forum to find out if their topic has already been discussed. Telit has chosen this open approach for its forum concept to guarantee also external visitors access. Following registration, all users can read the latest discussions to learn more about M2M.
"We developed the Online Technical Support Forum to promote communication with our customers and to support the exchange of ideas amongst them," says Massimiliano Lonzar, R&D Services Manager at Telit. "We also see the forum as a great opportunity to develop a real M2M community."
The Technical Support Team that operates the communication platform includes employees from Telit’s four research and development centres in Trieste (Italy), Sardinia (Italy), Sophia Antipolis (France) and Seoul (Korea). The engineers offer forum users advice and support on all kinds of M2M-related technical questions and problems. The Technical Support Team, working in different regions, ensures that the forum can be smoothly operated around the clock and that Telit’s experts can answer technical questions promptly.
"We have further expanded our strong support as it always has been a fundamental component of our services to provide innovative solutions to our customers to make their work easier," states Alexander Bufalino, Global VP Marketing at Telit Communications PLC.
The Online Technical Support Forum is another service innovation offered by Telit to support its customers with the best possible service on partner level. This also includes the worldwide Competence Centres which support customers in the design, development and integration of their M2M applications. Telit’s service concept also comprises comprehensive e-mail and telephone support. Furthermore, Telit is the only M2M module provider in the industry that provides its entire technical documentation on its website.
"Our commitment is to offer our customers excellent support and to provide them the best possible end-customer experience," says Felix Marchal, Global VP Sales at Telit Communications PLC. "Thanks to the new Technical Support Forum we made another big step forward to fulfil this commitment."
The Online Technical Support Forum is accessible now on: http://www.telit.com/en/services/technical-forum/login.php