Dramatically improving customer experience with fleet management services
We can help our customer manage their assets more effectively, with the ultimate goal being a lower cost to clean for our customers.
—Paul Wellman, CIO, Tennant Company
Beyond the forecasted sales goal for the IRIS IoT-enabled solution within the first year
To remain competitive in the marketplace, Tennant knew that it needed to develop a solution that addresses its customers’ demand for highly effective fleet management tools. Tennant began using in-house IoT technology to collect limited customer machine data, but realized the solution did not exceed customer expectations. After this in-house development period, Tennant decided to rely on Telit technology and guidance to build an end-to-end IoT solution called the Intelligent Remote Information System (IRIS).
Telit’s portfolio of modules, connectivity, platforms, and expertise offers a uniquely powerful value proposition as an end-to-end solution enabler. Tennant’s ERP partner, SAP, suggested Telit as an excellent provider of communication hardware and device management software technologies.
Telit’s cellular modules and SIM cards enable cellular data transmission throughout the highly mobile cleaning fleets of Tennant’s customers. Telit’s IoT platform resides inside Tennant’s products and in the cloud – capturing machine data, aggregating it and providing a gateway to SAP HANA.
The advanced data collection and delivery capabilities of the IRIS solution exists as a strong competitive differentiator for Tennant. So much so, the company expects to see more machine sales. Tennant increased sales in repair and replenishment service contracts because of the in-house solution offering, the ability to provide comprehensive details on machine status and growing usage among its customers’ fleet managers.
Tennant’s decision to build on Telit’s scalable Internet of Things platform enables it to add more advanced functionality to the solution – such as predictive maintenance – throughout its lifecycle
Improve Customer Experience with IoT-Enabled Fleet Management Solutions
Telit’s team of IoT experts can help you build a solution that delivers a new level of service.