MC Machinery Systems

Transforming Service with Cloud-Based Technology

MC Remote 360-enabled machines with the Telit deviceWISE IoT Platform provide increased productivity, improved efficiency, and reduced downtime.

– Tony Imbrogno, VP Service and Support

Objectives

 

In today’s competitive manufacturing environment, machine-tool owners must assure that their production lines stay up and running. Manufacturing companies want 24/7 monitoring of all critical aspects of their operation and expect prompt service and support from their suppliers of essential – often expensive – manufacturing equipment.

Therefore, leading machine-tool builders are moving beyond traditional service departments by investing in Cloud-based technologies that allow information from the machines on the customers’ production floor to be open and shared with their service, maintenance, and engineering experts.

A leader in this Cloud-enabled customer service transformation is MC Machinery, a part of Mitsubishi Corporation. The company provides its customers with EDM, Laser, Waterjet, Milling, Additive Machining, Tuning, and Press Brake machines. MC Machinery introduced MC Remote 360 – powered by the deviceWISE platform – which enables remote monitoring and provides real-time data to help increase productivity, improve efficiency and reduce down-time for their equipment.

Why Telit?

MC Machinery needed an IoT platform that would allow for round-the-clock remote monitoring and reliable access to real-time device data. They chose Telit’s deviceWISE platform as it provided the functionality and reliability that the company needed to power MC Remote 360.

 

Results

Customers can leverage IoT technology to monitor MC Remote 360-enabled machines around the clock from their PC, mobile device or tablet. MC Remote 360 provides visibility to the equipment’s status, user alerts and notifications, history, maintenance and run time, and access to machine backup files via Cloud storage.

 

Should issues arise, remote diagnostics & fault monitoring lets MC Machinery securely access all functions, change parameters, upload/download programs and material files necessary for troubleshooting and diagnostics, improve response and support, and eliminate the cost of onsite visits. Alternatively, customers can be notified to fix the issue utilizing feedback from the machine or a service engineer who is scheduled to visit the site to remedy the problem.

 

MC Machinery continues to empower companies with access to real-time monitoring and device data. With the insights provided by MC Remote 360, customers can improve output and reduce the cost and risk associated with unexpected downtime.

 

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Improve Productivity and Efficiency with Telit’s IoT Platform

Get more value out of your deployments with Telit’s IoT platform, which allows you to manage data more efficiently.