Unique mobile device management service to provide customers access to critical remote diagnostics and troubleshooting capabilities

Barcelona, Spain – February 21, 2013 – Telit Wireless Solutions, a global provider of high-quality machine-to-machine (M2M) solution, products and services, today announced the release of its Remote Module Management (RMM) cloud service, a global Mobile Device Management (MDM) service to manage, monitor and support M2M devices deployed across mobile operators, service providers and enterprises, as the company further leverages talent and expertise from over a decade in making machines talk. The company plans to continue expanding the value and functionality of m2mAIR in a number of value-added services in the machine-to-machine communication space and the Internet of Things (IoT).

RMM is the M2M industry’s first industrial scale MDM service based on the communication module. It is based on Telef√≥nica’s M2M services and accessible to customers through m2mAIR’s web based service delivery platform. Use of the service does not require integration or development effort by the customer. It allows quick resolution to a number of common M2M deployment challenges. For example: The case of fluctuating service availability as customer devices roam in a remote geography. RMM embedded technology allows support representatives to remotely and seamlessly collect vital network measurements and location information. Upon collection of measurement data the user can determine, for example, where the roaming devices are located, what is the coverage quality and which operators are visible to the device.

m2mAIR’s RMM provides unique and real time insight into the cellular service condition experienced by the troubled devices; and unavailable today to most M2M adopters. Further it allows the user to ascertain the root cause of the problem and locate the units. RMM enables customer experience no other service provider can presently offer and can, in common cases; replace the need for onsite field application engineer support.

At the Telit Mobile World Congress booth (Hall 5, G70) visitors can experience the breadth of the extension in module control facilitated by m2mAIR RMM.

"When it is introduced this new expanded concept in module management service will be unique in its class fundamentally changing the way connected devices are remotely managed after deployment," said Dan Amir, m2mAIR BU Manager. "By leveraging our technical strategic advantage – the control over the communication module firmware, we change the M2M game again further establishing Telit as the top One-Stop-Shop better connecting ever more devices and gadgets to the internet of things."

Ten years on, leveraging the industry’s broadest portfolio of hardware in cellular, short range and positioning technologies, artfully complemented by services and connectivity from m2mAIR, Telit is M2M’s One Stop Shop for system integrators. By applying products and services in synergizing bundles, delivered with global support and logistics matching each individual need or want, Telit eliminates technical risk shortening time to market to the Internet of Things, wherever YOU come from – industry or segment.