Product Technical Support

Telit Technical Support Services - Ways We Can Support You

Telit Technical Support Centers (TTSC) Worldwide

TTSC Europe
Based in Trieste - Italy, the headquater-center is staffed with dedicated teams to assist customers in different phases of module acquisition and product implementation. The center operates as the main point of coordination with the other TTSCs.
Contact us at: TS-EMEA@telit.com

TTSC APAC
Centers in Korea, Taiwan, and China are staffed with experts in GSM, CDMA and UMTS technologies.
Contact us at: TS-APAC@telit.com

TTSC North America
Based in Raleigh, NC – U.S.A., the center leverages extensive experience in module implementation and certifications, including approval processes and compliance requirements for the North American market.
Contact us at: TS-NORTHAMERICA@telit.com

TTSC Latin America
Based in São Paulo - Brazil, the center leverages extensive experience in module implementation and certifications, including approval processes and compliance requirements for the Latin American market.
Contact us at: TS-LATINAMERICA@telit.com

Technical Support Centers are the gateways to Telit's laboratories and to R&D experts.

Our Services

S1 - Design Review Service:

The design review service can benefit all customers designing-in Telit products. During a design review, technical support and R&D engineers work together to provide a comprehensive list of findings on the application, designed to assist the customer circumvent problem situations, implement a simpler, more cost effective design, or simply validate what is there. The objective of the design review is to expedite transit into and through the implementation phase. This service ensures optimal stability and performance for the customer application reducing costs and overall time-to-market.

The service includes:

  • Schematics review

  • PCB layout review

  • Component placement counseling

  • Component selection advice - for BOM reduction

  • Measurement and characterization of integrated antenna

  • System architecture counseling

For additional information about this service and for a complete list of services, please contact your Regional Sales Director.

S2 - Pre-certification Test Service:

antenna testIn our Trieste facilities, Telit can perform pre-certification testing at the application level. This service assists customers with the certification process required by their local regulators and/or network operators. It is designed to provide a complete overview of the application's radio performance and to speed up the certification process by exposing problem situations giving customers the opportunity to fix issues before engaging fees and schedule commitments typically associated with the formal process.

In its RF-anechoic chamber and laboratories, Telit can perform the following tests:

Radiated spurious:

  • Radiated spurious emissions ALLOCATE CHANNEL

  • Radiated spurious emissions IDLE MODE

Conducted spurious:

  • Conducted spurious emissions ALLOCATE CHANNEL

  • Conducted spurious emissions IDLE MODE

2D antenna performance:

  • Radiated power

  • Radiated sensitivity

EMC test:

  • Radiated emission

  • Conducted emission (DC power port)

  • Conducted emission (AC power port)

  • RF electromagnetic field (80MHz - 2000MHz)

  • Electrostatic discharge (enclosure)

  • Fast transients common mode

  • RF common mode 0.15 MHz - 80 MHz (AC and DC input ports)

  • Voltage dips and interrupts (AC power input port)

  • Surges, line-to-line and line-to-ground (AC power input port)

For additional information about this service and for a complete list of services, please contact your Regional Sales Director.

Additional Offerings

Product Certification

As one of our most valuable and popular services, Telit can partially or completely manage product certifications for our customers worldwide. Leveraging our global experience and local contacts, Telit can assist customers with CE, FCC, CI, PTCRB, GCF, ANATEL and AT&T certifications.

Validation Test for the Manufacturing Process

Telit also offers a physical validation laboratory to assist customers with the pre-manufacturing process. In it, Telit can perform tests to verify solder joint reliability between BGA modules and the application PCB. Additionally, a complete analysis of results achieved in the reflow process can be conducted to assist customers fine-tuning the manufacturing process specifically for their devices.

At this facility x-rays can also be taken as part of the reflow process results verification. 

Telit offers the following tests:

  • X-Ray analysis

  • Microscopic analysis

  • Surface finish analysis

  • Solder paste analysis

  • Guest board planarity analysis