Global Technical Support Through Telit's Worldwide Technical Support Centers

TTSC Europe
based in Trieste (Italy) with dedicated teams to assist customers in different phases of module acquisition and implementation. The center coordinates with the other TTSC centers and is the headquarters.

TTSC APAC
based in Korea, Taiwan and China with experts in GSM, CDMA and UMTS technologies.

TTSC North America
based in Raleigh (North Carolina) with extensive experience in module implementation and certification, approvals process and requirements for the North American market.

TTSC Latin America
based in Sao Paulo (Brazil) with extensive experience in module implementation and certification, approvals process and requirements for the Latin American market.

Technical Support Centers are the gateway into Telit's R&D laboratories for direct contact with R&D experts.

Telit offers several valuable services and additional facilities to its customers:

S - Services:

S1 - Design Review Service:

The design review service can benefit all customers. During a design review, technical support experts and R&D work together to make a complete design review of the application thus assisting customers in facilitating the implementation phase. This service ensures optimal stability and performance for the customer's application and reduces overall time-to-market.

The service includes:

• Schematics review
• PCB layout review
• Component placement advice
• Component selection advice (to reduce the BOM)
• Measurement and characterization of integrated antenna
• System architecture advice

To receive more details about this service and the service chart please contact your Regional Sales Director. 

S2 - Pre-certification Test Service:

In its Trieste facility, Telit can perform pre-certification tests at the application level. This service assists customers with the certification process and provides a complete overview of the application's radio performance and speeds up the entire certification process.

In its anechoic chamber and laboratories, Telit can offer the following tests:

• Radiated spurious emissions ALLOCATE CHANNEL
• Radiated spurious emissions IDLE MODE

Conducted spurious:

• Conducted spurious emissions ALLOCATE CHANNEL
• Conducted spurious emissions IDLE MODE

2D antenna performance:

• Radiated power
• Radiated sensitivity

EMC test:

• Radiated emission
• Conducted emission (DC power port) 
• Conducted emission (AC power port) 
• RF electromagnetic field (80MHz - 2000MHz) 
• Electrostatic discharge (enclosure) 
• Fast transients common mode 
• RF common mode 0.15 MHz - 80 MHz (AC and DC input ports)
• Voltage dips and interrupts (AC power input port) 
• Surges, line-to-line and line-to-ground (AC power input port)

To receive more details about this service and the service chart please contact your Regional Sales Director. 

A - Additional facilities:

A1 - Product Certification:

Telit offers global support to manage product certifications all over the world. Based on its global experience, Telit can assist customers with CE, FCC, CI, PTCRB, GCF and AT&T certifications. Additionally, its Korean R&D team can provide assistance with approvals related to CDMA and UMTS based products.

A2 - Audio Test Laboratory:

In its audio test laboratory, Telit offers custom audio parameters, which optimizes audio performance at the application level. The silent room makes it possible to reproduce different environmental noises in order to set different audio parameters, noise reduction and echo cancellation thus achieving the best possible results in different environmental scenarios.

A3 - Validation Test on Manufacturing Process:

Telit also offers a Physical Validation Laboratory to assist customers with the pre-manufacturing process. Telit can perform several tests to check the solder joint reliability between BGA modules and the application PCB. Additionally, a complete analysis of the reflow process results can be conducted in Telit's laboratories.

An x-ray can be also taken at the application level to check the reflow process results.

Telit can offer the following tests:

• X-Ray analysis
• Microscope analysis
• Surface finishing analysis
• Soldering paste analysis
• Guest board planarity analysis