Get help with your IoT application from concept to full-scale commercial deployment. We offer a comprehensive range of technical support services and more.
IoT Modules and OneEdge™ Support
Our technical support engineers will follow up on your requests related to OneEdge, 5G, LTE, cellular LPWA, Wi-Fi, Bluetooth® wireless technology, positioning and smart modules.
For all IoT modules, please submit your support requests using the below form.
NExT™ Connectivity Support
IoT connectivity provides our service level agreement (SLA) customers dedicated 24/7/365 technical support which includes first- and second-line support by our IoT experts. Our dedicated group of experts can assist you with technical support throughout the various stages of your IoT connectivity deployment process.
Connectivity Technical Support for North America
Phone +1 847-478-4333 (U.S. only)
Phone +1 847-478-4578 (International)
Connectivity Technical Support for Other Regions
Phone +39 040-41-92-555
Real-Time Access
ePortal IoT connectivity customers have complete access to a wide array of real-time network and provisioning information designed to streamline management of IoT applications, both deployed and under deployment.
Submit and Manage Support Tickets
ePortal Login
On-Site Technical Support
A unique service from IoT connectivity is our on-site technical support. Our field application engineers (FAEs) with years of in-depth knowledge in all of IoT’s underlying technologies are available to spend time on-site with your technical and application deployment teams to expedite and ensure your application deployment with IoT connectivity goes entirely according to your plans.
deviceWISE® Support
We offer support services so that customers can gain the maximum benefits of our products and service. It provides a range of support options, designed to offer each customer an appropriate level of support. Customers can select from our basic, standard or operational service plans, each providing different levels of support depending on your customer service demands.
We understand that our solutions are an integral part of your daily operations, support and services offerings. To ensure your success, our knowledgeable support engineers are prepared to assist you, whether it is a quick question or step-by-step assistance. Our Technical Support Help Desk personnel are dedicated to providing our customers access to the information, tools and expertise you need and expect from your solution providers.
deviceWISE Technical Support for North America
Phone +1 866-425-6172 (U.S. only)
deviceWISE Technical Support for Other Regions
Phone +1 847-478-4578 (International)
Customers are encouraged to enter support requests in the Help tab located in the ePortal.
Licensed customers also may receive support via telephone, email or fax 24 hours a day, seven days a week.
secureWISE® Support
We understand that our solutions are an integral part of your daily operations, support and services offerings. To ensure your success, our knowledgeable support engineers are prepared to assist you, whether it is a quick question or step-by-step assistance. Our technical support help desk personnel are dedicated to providing our customers access to the information, tools and expertise you need and expect from your solution providers.
Licensed customers may receive support via telephone.
secureWISE Technical Support for North America
Phone +1 866-425-6172 (U.S. only)
secureWISE Technical Support for Other Regions
Phone +1 847-478-4578 (International)
Issue an online ticket by going to our customer zone: Open Support Ticket
We utilize the secureWISE connect solution to provide support of operations and support systems, assuring continued availability and up-time through constant monitoring. All updates are also served through our support system eliminating the need for on-site personnel or hard copy software distribution. Customers with current support contracts are entitled to receive updates and other logical enhancements to the licensed products.
Custom Solutions Support
Get maximum performance from your turnkey IoT solutions. Our experts in custom IoT development, device manufacturing and engineering provide the highest quality technical support for your custom IoT project.
Support requests for IoT Solutions Business Unit customers.